Safety & event assistance
The public wants to feel safe.
Give them that certainty.
Festivals and large events now have a new obligation: providing a modern, visible and responsive assistance service. CrowdAssist is that service — and it integrates into your existing organisation.
86 %
of festival-goers feel safer when an assistance service is visibly in place GECE / SAFER, 2024
< 30 s
to submit a request from a smartphone, with no installation required
100 %
of requests located, tracked and documented for post-event reporting
Modular approach
Take what you need.
Keep what already works.
Already have a radio system, a call centre, or a dispatch tool? CrowdAssist replaces nothing. It fills the blind spot: the direct channel to your public.
Visitor channel
The public reports via QR code or link: category, description, precise location. No account, no app to download.
Works standalone or alongside your existing tools
CrowdAssist Dispatch
Operator dashboard: all requests, mapped and prioritised. Assign with one click.
Can replace or complement your current dispatch
Bridge to your teams
CrowdAssist requests trigger your existing infrastructure: radio, phone system, SMS or webhook to your platform.
Integrates without changing your organisation
DispatchAssist
AI assistant for the control room: listens to calls, transcribes them, fills in the event log and surfaces the right procedure documents in real time.
The operator stays in command - the AI handles the paperwork
Configuration examples
"We already have a dispatch system"
Take only the visitor channel. Requests flow into your existing tool via webhook.
"We use radios but have no digital dispatch"
Visitor channel + CrowdAssist Dispatch. Your teams stay on radio; the dashboard sees everything.
"We're starting from scratch"
All three modules: visitor channel, dispatch and team communication. Up and running in hours.
Localisation technology
Finding someone in a dense crowd: beyond GPS.
At a 20,000-person festival, 10 metres of GPS accuracy still means hundreds of people. CrowdAssist combines GPS coordinates with visual scene analysis to pinpoint someone precisely — even in the heart of a packed crowd.
- ✓Contextual visual identification — the visitor describes or photographs their immediate surroundings
- ✓Multi-signal triangulation — GPS, Wi-Fi, Bluetooth and visual landmarks combined
- ✓Real-time map — every request pinned on the site plan for dispatch
- ✓Team routing — the operator shares a direct path to the person
Live request — Precise location
📍 In front of the drinks stand, red t-shirt
GPS 48.859°N 2.352°E · Visual analysis confirmed
Estimated arrival: 45 seconds
Simple for the public. Powerful for your teams.
No installation. No account. A request submitted in under 30 seconds.
The visitor reports
QR code or link. They describe the situation; their location is captured and refined visually. In under 30 seconds.
Dispatch takes over
The request arrives with precise location. The operator assigns — via CrowdAssist, radio or phone — the nearest available team.
The event stays in control
Every request, status update and intervention is logged. A full report is available as soon as the event ends.
For organisers
A safe event
is an event people come back to.
Today's audiences choose events based on how they feel — including the confidence that help will come if something goes wrong.
CrowdAssist gives you the means to keep that promise: a visible, fast and reliable assistance channel for every visitor.
Talk about your eventConsulting
A solution designed around your event.
No two events are alike. We start from your existing setup — your teams, your infrastructure, your constraints — and build the right configuration together.
This consulting approach is backed by direct field experience: emergency dispatch operations and IT management at Balélec and Paléo Festival.
Meet the teamNeeds assessment
Mapping your existing tools, teams and workflows to identify the right integration points.
Custom configuration
Selecting the right modules, setting up categories, zones and escalation flows for your event.
Team onboarding & support
Training your operators and field teams, with on-call support during the event.
Your public deserves to feel safe.
We'll show you how CrowdAssist fits into your existing setup — without replacing what already works.